For homeowners who need to make a claim on their buildings insurance, the London Stonemasonry team provide expert exterior damage assessments, reports and quotes.

Our experts ensure that the exterior damage to your home is thoroughly evaluated, documented and priced, making it easier for you to communicate with your insurance company. We’re often asked to assess broken pieces of stonemasonry, cracks and more complex issues; such as bay window movement, subsidence and damage from large impacts.

A stone bay window we assessed for an insurance claim

Pictured: A stone bay window in Dulwich, London, that we assessed for an insurance claim, and later repaired. See the case study.

Our process for handling insurance assessments

  • Enquiry evaluation. We speak to the building owner about their enquiry, and discuss whether the job is suitable for our services.
  • Assessment via photos. If the project fits within our scope, we proceed with a site visit or request detailed photos for a preliminary evaluation. For straightforward damages, such as masonry cracks or small issues, we can provide a quote based on photographic evidence, and can skip to the report preparation stage.
  • Inspection. For more complex issues like subsidence, structural cracks, or major impact damages (e.g., from a car collision), we will send our structural engineer to inspect the damage. This ensures that the insurance company has a professional evaluation to support the claim.
  • Report preparation. We prepare a detailed report outlining the extent of the damage, structural report, necessary repairs, and associated costs.
  • Quote provision. Based on the assessment and report, we provide a formal quote for the repair work, which includes a breakdown of costs.
  • Submission to the insurer. The homeowner then forwards the assessment and quote to their insurance provider.

Benefits of choosing us for your insurance assessments

  • Expertise. Our experts and qualified structural engineer ensures a professional and accurate assessment.
  • Comprehensive service. From initial inspection to final repair, we can handle all aspects of the process, providing peace of mind.
  • Transparency. We maintain clear communication with homeowners and insurers, ensuring a smooth claim process.
  • Timely execution. Our structured approach ensures that assessments and repairs are conducted efficiently, minimising disruption to your daily life.

Contact us

For more information on how we can assist with your insurance claim, please contact us directly. Our experienced team is ready to help you, ensuring that your property is restored to its former glory.

See also